The Customer Service Workshop

Eurozone training for the future.

Customer Service

Workshop Objective: We all know that good service delivers profit but when did you last experience the standards that you believe would keep you as a customer?! This course all about managing customer relationships and expectations - essential conditions for profit and survival in this intensely competitive environment

Target Group: Not just salespeople or those with a customer facing or communication role but everybody in your organisation who has even a small part to play in the delivery of service to the customer; from your accounts and administrative personnel through to salespeople, managers and back office staff.

Course Duration: This is an in-house one day or two day course (dependant on the specific needs of the organisation). This workshop can be held either on or off-site.

Course Design: As with all our workshops, the training content can be "customised" to meet the specific needs of the delegates and of your organisation, uses "real-time" case studies (which could be taken from your own operation), encourages teamwork and interaction and, although there might be a little pressure here and there, is great fun!

Content

	Good is not enough
	After the sale is over
	Making it happen
	The Life-Time relationship
	Customer Service facts and figures
	What customers really feel!
	Making an impact
	Understanding customer pressures
	Telephone techniques
	Building business opportunities
	Handling angry customers
	The law and the customer promise
	The top down approach

Investment

Group Booking: £1,200 per day for a maximum of 10 delegates

Individual Bookings: £175 per day

Prices exclude VAT and any other local sales tax. The price does include the personalised delegate workbook but not venue costs, equipment hire, travel and accommodation.

Getting Started: Click here to access the Course Enquiry Form

The Corporate Resource Centre: P O Box 652, Wallington, Surrey UK SM6 0ZJ Telephone: 0044 (0)208 647 3831 or email: uk1@btinternet.com